Support

About Domea

Domea is a tool for estate agents and photographers. Agents book photography for their listings, follow the order from booking through to delivery, and download the finished material. The service is used by estate agencies under contract with us.

Frequently asked questions

I have no login – how do I get an account?

You cannot create an account yourself in the app. Domea is used by estate agencies under contract with us, and accounts are created by us or by the administrator at your office. Choosing Create account in the app submits a request that we handle manually. To get started sooner, email support@domea.io.

I have forgotten my password

Choose Forgot password? on the sign-in screen and enter your email address, and we will send a reset link. If no email arrives, check your spam folder and then contact support@domea.io.

How do I download photos and video?

Open the order and go to the delivery, where you can download the material. On iPhone and iPad the iOS share sheet opens, so you can save to Photos or Files, send by AirDrop, or share to another app.

How do I turn on the Face ID app lock?

Open Your profile in the app and find App lock. Once it is on, Face ID or Touch ID is required to open the app, and again after the app has been in the background for a while. It is off by default.

How do I turn off notifications?

Notifications are controlled by your device settings. On iPhone: Settings → Domea → Notifications. We use notifications for events on your orders and deliveries, never for advertising.

How do I delete my account?

Open Your profile in the app, go to Delete account and choose Delete my account. You confirm with your password.

Deletion is permanent and cannot be undone: your name, phone number, profile photo and stored contact details are erased, your login is closed, and connected calendar and cloud-storage authorisations are revoked. Completed bookings, deliveries and billing records are kept for seven years under the Swedish Bookkeeping Act, but without your personal details and no longer linked to you by name. This is described further in our Privacy Policy.

The app is not working properly

Email support@domea.io and describe what happened. It helps if you tell us which phone you use, which version of the app you have (shown under Your profile), and attach a screenshot if you can.

Company details

Company	Aura Media AB
Reg. no	559463-5863
Address	Hebbes Gränd 13, 131 60 NACKA, Sweden
Email	support@domea.io