Terms of Service

1. Provider and scope

The Domea service (formerly HusFokus) is provided by Aura Media AB, reg. no 559463-5863, Hebbes Gränd 13, 131 60 NACKA, Sweden ("we", "us"). These terms govern your use of the Domea web app, mobile apps and related services (the "Service"). By creating an account or using the Service, you accept these terms.

Domea is a business-to-business tool for estate agencies, photographers and editors. It is not intended for consumers. Where a separate written agreement exists between us and your agency or company, that agreement takes precedence over these terms if the two conflict.

2. Accounts

• Accounts are created for named individuals and may not be shared.
• You are responsible for keeping your sign-in credentials confidential and for all activity under your account.
• You must provide accurate account details and keep them up to date.
• Tell us without delay at support@domea.io if you suspect unauthorised use of your account.
• We may suspend or close an account that is used in breach of these terms.

3. Orders, bookings and deliveries

Orders placed through the Service are binding once confirmed. The confirmation states what is included in the order, the agreed time and the price applicable at the time of booking.

• You are responsible for the accuracy of the details you enter, including property address, access details and contact information for sellers.
• You are responsible for making the property accessible at the agreed time and for having any necessary permissions from the property owner.
• Rescheduling and cancellation are handled in the Service. Cancellations made close to the booked time may incur a cancellation fee under the price list applicable to your agency.
• Delivery times stated in the Service are estimates unless otherwise agreed in writing.

4. Prices, invoicing and payment

• Prices follow the price list agreed with your agency or office and shown in the Service at the time of ordering. Prices are exclusive of VAT unless stated otherwise.
• Invoicing is done per order or periodically, as agreed. Payment terms are 〔payment terms – e.g. 30 days net〕.
• Late payment interest and reminder fees are charged in accordance with the Swedish Interest Act (räntelagen) and the Swedish Debt Recovery Act (inkassolagen).
• Complaints about an invoice must be raised within 〔complaint window – e.g. 10 days〕 of the invoice date.

5. Rights to material

Material	Rights
Photos, floor plans, video and other media produced through the Service	You receive the right to use the delivered material for marketing the property in question, including listing portals, print and social media, unless otherwise agreed.
Content you upload (logos, reference images, texts)	Remains yours. You grant us the right to store and process it as needed to provide the Service.
The Service itself (software, design, documentation)	Remains ours. No rights are transferred beyond the right to use the Service under these terms.

You warrant that material you upload does not infringe third-party rights and that you have the permissions needed for us to process it, including any consent required from sellers or property owners.

6. Acceptable use

You may not:

• use the Service in breach of law or third-party rights;
• upload malicious code, or attempt to gain unauthorised access to the Service or other users' data;
• circumvent technical restrictions, scrape the Service systematically, or resell access to it;
• use the Service to store or distribute material that is unlawful or infringing.

7. Availability and support

We aim to keep the Service available around the clock, but do not guarantee uninterrupted operation. Planned maintenance is normally announced in advance and scheduled outside office hours where possible. Support is provided during Swedish business hours at support@domea.io.

8. Personal data

We process personal data as described in our Privacy Policy. Where you enter personal data about sellers or other third parties into the Service, you are responsible for having a legal basis for doing so.

9. Liability

We are liable for damage caused by our negligence, limited to direct loss and to a maximum of the amount you have paid for the Service during the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect loss, such as lost profit, lost sales or loss of data. The limitations do not apply in cases of gross negligence or wilful misconduct.

Claims must be notified to us in writing without undue delay and no later than three (3) months after you became aware, or should have become aware, of the circumstances.

10. Term and termination

• The agreement runs until further notice unless a fixed term is agreed.
• Either party may terminate with 〔notice period – e.g. one month〕 notice. Orders already confirmed are completed and invoiced as normal.
• We may suspend or terminate access with immediate effect on material breach that is not remedied within 30 days of written notice, or on late payment.
• After termination, delivered material remains available for download for a reasonable period, after which data is deleted or anonymised in line with the Privacy Policy.

11. Changes to the terms

We may update these terms. Material changes are communicated in the Service or by email at least 30 days before they take effect. Continued use after that date means you accept the updated terms. The latest version is always available on this page.

12. Governing law and disputes

These terms are governed by Swedish law. Disputes are settled by Swedish general courts, with Stockholm District Court as the court of first instance.

13. Contact

Aura Media AB, Hebbes Gränd 13, 131 60 NACKA, Sweden. General enquiries: support@domea.io. Privacy matters: dataskydd@domea.io.